• Disassemble and reassemble a desktop computer safely while being able to identify various external ports and major components inside a desktop
• Disassemble and reassemble a laptop computer safely while being able to identify various external ports and slots and major components of a laptop

45min.

• Describe and contrast various types and features of motherboards
• Configure a motherboard using BIOS/UEFI firmware
• Maintain a motherboard by updating drivers and firmware, using jumpers to clear BIOS/UEFI settings, and replacing the CMOS battery
• Select, install, and replace a desktop motherboard or laptop system board

1hr. 10min.

• Compare characteristics and features of Intel and AMD processors used for personal computers
• Select, install, and upgrade a processor
• Compare the different kinds of physical memory and how they work
• Upgrade memory

2hrs. 27min.

• Describe the methods and devices for keeping a system cool
• Select a power supply to meet the power needs of a system
• Demonstrate an organized approach to solving any computer problem, especially hardware problems occurring during the boot
• Troubleshoot problems with the electrical system
• Troubleshoot problems with the motherboard, processor, and RAM

2hrs 1min.

• Describe and contrast technologies used inside a hard drive and how a computer communicates with a hard drive
• Select, install, and support a hard drive
• Identify tape drives and tape cartridges
• Support optical drives, solid-state storage, and flash memory devices
• Troubleshoot hard drives

1hr. 35min.

• Describe the general approach technicians use to install and support I/O devices
• Install and configure several I/O devices, such as barcode readers, biometric devices, pay devices, webcams, graphic tablets, signature pads, and touch screens
• Install and configure adapter cards
• Support the video subsystem, including selecting a monitor and video card and supporting dual monitors
• Troubleshoot common problems with I/O devices
• Customize a computer system to meet customer needs

1hr. 35min.

• Describe network types and the Internet connections they use
• Connect a computer to a wired or wireless network
• Configure and secure a multifunction router on a local network
• Troubleshoot network connections using the command line

1hr. 35min.

• Explain the TCP/IP protocols and standards Windows uses for networking
• Identify, compare, and contrast hardware used to build local networks
• Set up and troubleshoot the wiring in a small network
• Troubleshoot network connectivity problems caused by firmware, operating systems, and applications

1hr. 35min.

• Describe various types of mobile devices
• Identify and use significant features of Android, iOS, Windows Mobile, and Chrome OS mobile operating systems
• Configure wired and wireless connections on mobile devices
• Synchronize and secure content on mobile devices
• Install and configure IoT devices
• Troubleshoot common problems with mobile devices

1hr. 35min.

• Implement and configure virtual machines and hypervisors
• Support cloud computing services on a network
• Discuss printer types and features
• Install and share printers and manage printer features, add-on devices, and the printer queue
• Perform routine maintenance tasks necessary to support printers
• Troubleshoot printer problems

1hr. 35min.

• Use Windows to interface with users, files and folders, applications, and hardware
• Use Windows tools to examine and support the system
• Explain the various ways Windows secures resources on the network and secures a network connection
• Support customers with professionalism and respect, in addition to your technical skills

1hr. 35min.

• Plan a Windows installation
• Install Windows 10, Windows 8.1, and Windows 7
• Configure Windows settings after the installation
• Describe special concerns when installing Windows in a large enterprise

1hr. 35min.

• Set up and perform scheduled preventive maintenance tasks to keep Windows healthy
• Prepare for disaster by keeping good backups of user data, the Windows volume, and Windows system files
• Use Windows tools, including Disk Management, to manage hard drives
• Use commands to manage files, folders and to manage hard drives
• Connect to remote computers for screen and file sharing

1hr. 35min.

• Explain the concepts and describe Windows tools used to solve problems with Windows, applications, and hardware
• Apply recommended best practices to troubleshoot Windows-related problems
• Troubleshoot problems with slow startup and slow performance
• Troubleshoot application errors and crashes
• Manually remove software when an application fails to uninstall
• Troubleshoot hardware problems in Windows

1hr. 35min.

• Describe the boot process from the time you press the power button until the Windows desktop or Start screen loads
• Create bootable media and backups to prepare for Windows startup problems
• Implement appropriate Windows tools to solve Windows startup problems
• Implement appropriate Windows tools to reimage or reload Windows
• Troubleshoot Windows startup problems

1hr. 35min.

• Secure a Windows personal computer using Windows tools on the local computer
• Share and secure files and folders on a network
• Support network resources using Active Directory

1hr. 35min.

• Explain how to secure resources on a network via physical and logical access control, user authentication, and user education
• Recognize malicious software and remove it to protect personal computers
• Describe policies that address issues of change management, regulated data, software licensing, incident response, and data destruction and disposal

1hr. 35min.

• Use and support macOS for Apple computers
• Use and support Linux distributions with graphical and command-line interfaces
• Identify basic scripting methods and scripting software

1hr. 35min.